Privacy Policy

Introduction

Welcome to Mould Removalist. We provide mould inspection, removal, and remediation services across Australia. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information. By using our website you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect the following personal information:
Identity & Contact Details

• Full name
• Email address
• Phone number
• Residential or service address

Service Information

• Property details related to mould issues
• Inspection notes and reports
• Photos or documents you provide

Technical Data

• IP address
• Browser type and device information
• Pages visited and usage data

How We Collect Your Information

We collect personal information in several ways, including:

• When you fill out contact or quote forms on our website
• When you call, email, or message us
• When you book a service
• Through cookies and analytics tools

Why We Collect, Use and Disclose Information

We collect and use your personal information to:

• Provide mould inspection and remediation services
• Respond to enquiries and provide quotes
• Schedule appointments and manage jobs
• Improve our website and services
• Send service updates or marketing communications (with consent)

Disclosure of Personal Information

We may disclose your personal information to:

• Contractors or technicians performing services
• IT service providers and website hosts
• Payment processors (if applicable)</li
• Legal or regulatory authorities when required by law

We do not sell your personal information.

Cookies and Website Analytics

We use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Understand user behaviour

You can disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no internet transmission is completely secure.

Access and Correction

You have the right to:

• • Request access to the personal information we hold about you
  • Request correction of inaccurate or out-dated information

To make a request, contact us using the details below.

Data Retention

We retain personal information only as long as necessary for business or legal purposes.

Direct Marketing

We may send you marketing communications if you have opted in. You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

Third-Party Links

Our website may contain links to external websites that are not operated by Mould Removalist. We are not responsible for the privacy practices or content of these third-party websites, and users are encouraged to review their respective privacy policies.

Changes to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or services after changes are published, you agree to the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Our experts are fully equipped personal protective equipment (PPE) and use professional-grade cleaning agents to ensure safe and effective results.