Terms and Conditions

Introduction

These Terms and Conditions govern the use of this website and the mould inspection, removal, and remediation services provided by the company. By accessing this website or booking our services, you agree to comply with these terms. If you do not agree, you must discontinue use of the website and services.

Who We Are

We provide professional mould inspection, testing, removal, and remediation services for residential, commercial buildings etc. Our services are designed to identify and eliminate mould contamination while improving indoor air quality and preventing recurrence.

By engaging our services, clients acknowledge and agree to these Terms and Conditions.

Scope of Services

We offer specialised services including:

• Mould Removal Services
• Mould Remediation Services
• Mould Testing
• Sub Floor Ventilation
• Structural Drying Services
• Bathroom and Laundry Ventilation
• Boat Mould Remediation
• Mould Prevention
• Mould Fogging Treatment

Services may be performed in that includes all residential and commercial buildings, structures, homes, rental units, retail shops, offices, hospitals, warehouses, construction sites, places of worship, storage facilities, sports facilities, schools, universities, boats, caravans, and more.

Our technicians use industry-approved equipment and Personal Protective Equipment (PPE) to ensure safe and effective remediation.

Website Usage Agreement

By accessing and using this website, users confirm that they have read, understood and agreed to these Terms and Conditions.

• Users who do not agree must discontinue use immediately.
• The website may use cookies and similar technologies to improve user experience and analyse traffic.
• Continued use of the website constitutes consent to such technologies in accordance with our Privacy Policy.
• Failure to enforce any provision does not constitute a waiver of rights.
• If any provision is deemed invalid, the remaining provisions remain enforceable.

Client Responsibilities

Clients agree to:

• Provide accurate information about the property and mould issue
• Ensure safe and unobstructed access to affected areas
• Address known water leaks or moisture sources where possible
• Remove or protect valuables and sensitive items before work begins
• Ensure utilities (electricity, water) are available unless otherwise arranged

We are not responsible for damage to items that were not removed, disclosed or adequately protected prior to service.

Health and Safety

We follow strict health and safety protocols, including:

• Use of PPE such as respirators, gloves, and protective clothing
• Containment of affected areas to prevent cross-contamination
• Use of HEPA filtration and air scrubbing equipment
• Compliance with relevant environmental and safety regulations

Clients must follow any safety instructions provided during and after the remediation process.

Limitations of Mould Remediation

While we aim to effectively remove mould and reduce contamination:

• Complete elimination of all mould spores cannot be guaranteed
• Mould may return if underlying moisture issues are not resolved
• Structural repairs (e.g., plumbing, roofing) are not included unless specified
• Discolouration or staining may remain after treatment

We may recommend additional repairs or preventative measures.

Pricing and Payment

Service pricing depends on:

• Size and location of affected areas
• Severity of mould contamination
• Required equipment and treatment methods
• Testing and reporting requirements
• A written estimate may be provided prior to service
• Final costs may vary if additional issues are discovered
• Payment is due upon completion unless otherwise agreed

Cancellation and Rescheduling

• Cancellations or rescheduling require reasonable notice
• Cancellations within 24 hours may incur a fee
• Rescheduling is subject to availability

Liability and Limitations

To the fullest extent permitted by law:

• We are not liable for pre-existing damage or hidden structural issues
• We are not responsible for recurrence due to unresolved moisture problems
• We are not liable for indirect, incidental or consequential damages
• Clients are responsible for addressing underlying causes of mould growth

Privacy and Confidentiality

We treat all client information with strict confidentiality:

• Services are conducted discreetly and professionally
• Documentation and reports are securely stored
• Information is only shared with authorised parties when required

Post-Service Inspection

After completion:

• A walkthrough may be conducted where possible
• Clients may receive recommendations for prevention
• Additional services (e.g., air testing, further treatment) may be suggested

Intellectual Property

All website content including text, images, logos, and materials is owned by the company or its licensors and protected by copyright laws.

• Content may be used for personal, non-commercial purposes only
• Unauthorized reproduction or distribution is prohibited

Governing Law

These Terms and Conditions are governed by the laws of the applicable jurisdiction in which the company operates.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or practices.

Warranties

We will perform services with reasonable care and skill. Any warranties are limited to those required under applicable law.

Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to systems
• Distribute harmful or malicious content

Dispute Resolution

Any disputes will be handled as follows:

• First, through good-faith negotiations between both parties
• If unresolved, disputes will be subject to the jurisdiction of local courts

Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on this page, and continued use of our website or services indicates acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms and Conditions please contact us.

Our experts are fully equipped personal protective equipment (PPE) and use professional-grade cleaning agents to ensure safe and effective results.